FAQ

What are you looking for?
Payments | Shipping | Cash on delivery | Pre-orders | Returns | Cancellation | Products | Sale & offers | Care advice | Privacy & data safety | Rewards | Gift Card
Still not found an answer, contact us; we will gladly answer it. Read our complete T&C.

Payments

Is it safe to shop and pay on your website?
Your details are safe with our state of the art SSL (Secure Sockets Layer) 128-bit encryption. SSL is a well-established security system for the Internet that protects and secures your data.
What payment options are available?
You can pay by credit card, debit card, UPI and net banking via PayUMoney (or) Cashfree (or) cash on delivery payment options. You can use Cashfree to use Paypal payments.

Shipping

Are there any shipping charges applicable?
If your order value is above ₹999, we will pay for shipping else you will have to bear a nominal ₹50 as shipping charges for orders below ₹999 & ₹60 as shipping charges for orders below ₹299.
Do you deliver outside India?
At present, we deliver within India only. You are most welcome to send a gift to someone in India (You can use the Cashfree payment gateway to pay via PayPal account).
How long does it take to ship and deliver?
We ship pre-paid orders within two working days after payment confirmation. It can take anywhere between 2-8 working days for pre-paid orders to reach you. Kindly check the status on the tracking link since no SMS will be sent. We ship the orders to shipping address provided and cannot redirect during or after order delivery.
Can you deliver on a specified date?
At present, we do not have express delivery or specific date delivery option.
Where can I track my order?
Your orders can be tracked here (all you need is your order ID and email).

Cash on delivery

Is COD option available?
Yes, we service over 2500 pin codes, please check if your pin code is serviced before choosing CoD option. You check on any product page to find CoD availability for your pin code.
How does CoD work?
Check if your PIN code is eligible for CoD and if yes, choose Cash on Delivery on the 'payment' page. We will process the order only after verification by email or SMS. Only two attempts will be made to verify the order. Orders with an incomplete address at checkout will be automatically cancelled.
Are there any additional charges for CoD?
There is a nominal ₹60 charged additionally for all CoD orders. Your total invoice value should not be lower than ₹300 or exceed ₹4999 to avail CoD.
What is the processing time for CoD orders?
Processing time for CoD orders varies between 2-3 workings days after verification.
How do the delivery and payment work?
We use reputed service providers for our CoD orders. You will receive a tracking number to monitor your shipment. Only CASH payment can be accepted at the time of delivery. The box can be opened only after payment is made to the delivery person. Rejection of order will lead to future disqualification of CoD privilege (we incur ₹200 losses on every rejection).

Pre-orders

What is Pre-order?
Pre-order means advance order where you will book the product, but it will be dispatched only after two-three weeks from the closing of the pre-order period (typically 4-6 weeks from the date of order).
Why should I Pre-order?
You can save a minimum of 15% (up to 30%) on pre-ordered items.
How to avail the discount?
The discount is available only if the suggested coupon for the pre-order sale is used at the time of checkout. We cannot modify the invoice after an order has been placed.
Will I make payment for the pre-order on the date of order?
Yes, which is why we offer you the discount.
What happens if pre-order is discontinued?
Due to unforeseen circumstances, the pre-order sale may be stopped without notice/intimation. If the pre-order sale gets cancelled your payment will be refunded in full to your bank account.
How will I know as to when I will receive my order?
The date of tentative shipment is available at the time of pre-order. Also, we will send a tracking number as soon as we dispatch your order.
Is there COD facility for pre-order?
No, pre-order is available only with prepayment. All pre-orders with COD payment option will be cancelled.

Returns

We hope you never cancel or return a product. However, we would be there to help you whenever you do so due to certain circumstances. As a first step, we are laying out our cancellation and return policy to take care of your hassles.
Order still under processing: You can cancel an order that yet to fulfil by emailing us at support@pinkhippostore.com with your order ID. If it is a prepaid order, we will process the refund within 7-10 days.
Items damaged when received: We take utmost care while packaging to ensure that the product reaches in perfect condition. However, due to reasons beyond our control, the items delivered might get damaged in transit. Please do not accept delivery of any item whose outer packaging is damaged or tampered with in any manner. Please contact us if you open the packaging and discover that the item is damaged. We would be more than happy to replace (if in-stock) or cancel your order under such a circumstance. We would request you to let us know of the damage on the same day you received it by emailing us at support@pinkhippostore.com with your order ID.
  • Products damaged while being used do not qualify for a refund or replacement.
  • Incorrect items received: We built a robust fulfilment process to ensure the accuracy of orders, however, if you receive a wrong item from ones you ordered, we will get the incorrect item picked up from your delivery address. We will ship the right items at our earliest.
    We will manage any other reasons for cancellation or return on a case-by-case basis.

    Cancellation

    Can I cancel my order?
    You can cancel an order until we ship by emailing us at support@pinkhippostore.com with your order ID. If it is a prepaid order, we will process the refund within 7-10 days. No cancellation request will be accepted after shipment. If you cancel before shipping, we will refund the full amount back to you.

    Products

    How do I find the product sizes?
    The product dimensions are clearly mentioned in each product description. We try to make sure that you are given a clear idea of the size of the product by adding actual pictures of people using it. Check our sizing guide.
    What material is used in the products?
    Each product description clearly mentions the material used. We strive to source quality products that commensurate with the price.
    Will I get the same product that I see in the photograph?
    You should get what you see, and we add notes to product description in case of any possibility to change to bead or stone colours. We take utmost care to show the actual product appearance, still, the photo quality may vary depending on your device screen and lighting.
    Can I get my order gift wrapped?
    You can choose to gift your order to your loved ones. Just ensure that your shipping address accordingly reflects that same. The option is available when you checkout. Be sure to add a gift wrap to your cart.

    Sale & offers

    How to use a discount code?
    At checkout, enter a discount code that was provided to you in the "Have a discount code?" space on the right-hand side in the order summary box. All discounts are applicable only on www.pinkhippostore.com.
    If I forgot to use my discount code?
    We will not be able to change or apply a discount at the back-end. Please be sure to apply any current discount code that you may have at checkout.
    What are the terms & conditions of sale?
    Marked-down items are final sale. Valid on select styles only. Prior purchases cannot be adjusted. Cannot be combined with other offers. Promotional codes cannot be redeemed for cash and cannot be applied to taxes or shipping. Additional restrictions may apply. Questions, write to support@pinkhippostore.com

    Care advice

    How to care for fashion jewellery and accessories?
    We send a care card with every product that will be handy to keep your purchase new always. You can also watch the video here to keep your favourites fresh and young.

    Privacy and data safety

    Is it safe to share my email ID and address data with you?
    You are valuable to us; we will not do anything that will make us lose your trust. Any detail that you share with us is not only secured, we promise not to share with anyone else. Read our privacy policy

    Rewards

    Hippo Rewards Club
    Do you have a rewards club?
    Yes, sign-up and enjoy the Hippo Club benefits today. Click on the 'Hippo Rewards' tab at the right of the screen to know more. Unlimited goodness is awaiting you!
    How do I join the Hippo Club Rewards?
    Customers with accounts are automatically enrolled. If you do not have an account, make sure to create an account during checkout on your next purchase.
    How do I earn points?
    Register: You can earn 500 currencies as soon as you join the club.
    Purchases: Earn 1 point for every Re.1 spent.
    Referrals: Have friends, let them know about Pink Hippo Store. If they register and buy, you will get 1000 currencies and you can gift them 5% discount from us.
    The rewards are issued as coupons.Please note that points are not earned for any shipping fees, taxes or discounts applied. Rewards will not accrue during the sale period.
    How do I redeem rewards?
    It is simple and easy, sign into your Pink Hippo Store account and redeem through the Redeem Rewards Page which can be accessed through the Rewards Widget located at the bottom of the store.
    How do I use my rewards?
    The rewards are issued as coupon codes. Remember to apply the reward coupon code on the payment page during checkout (only one coupon code per order).
    Join today!

    Gift Card

    How is a gift card issued?
    The gift card is issued as a coupon code. An email is sent to the receiver mentioning that they received a gift from you.
    How should the coupon be used?
    The coupon needs to be used in one purchase. We will send an instruction to use the coupon to the receiver.
    Is COD available?
    Since there is no physical delivery involved there is no COD option for e-gift cards.
    What about taxes & charges on the gift card?
    There will be no taxes on the gift card, however, the purchases made using gift card will be liable for taxes and shipping charges, if applicable.
    What are the other terms?
    Gift card purchases cannot be combined with any offers on site. The gift card can only be used on pinkhippostore.com. All conditions related to shipping & returns apply to gift card purchases as well.

    Net Orders Checkout

    Item Price Qty Total
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    Shipping address