FAQ – Pink Hippo Store

FAQ

We compiled all the questions that we got from you, here. Did we still not answer one of yours contact us; we will gladly answer it.

Payments

Is it safe to shop and pay on your website?

Your details are safe with our state of the art SSL (Secure Sockets Layer) 128-bit encryption. SSL is a well-established security system for the Internet that protects and secures your data.

What payment options are available?

You can pay through credit card, debit card and net banking via the PayUMoney gateway (or) pay by cash at a shop nearby you via the Kyash gateway (or) cash on delivery via FedEx (or) PayPal (only international cards and shipping address should be within India).

 

Shipping

Are there any shipping charges applicable?

If your order value is above ₹999, we will pay for shipping else you will have to bear a nominal ₹49 as shipping charges for orders below ₹999 & ₹59 as shipping charges for orders below ₹299.

Do you deliver outside India?

At present, we deliver within India only. You are most welcome to send a gift to someone in India (we will send a Paypal invoice to you for completing the order).

How long does it take to ship and deliver?

We ship pre-paid orders within two working days after payment confirmation. It can take anywhere between 2-8 working days for pre-paid orders to reach you. Kindly check the status on the tracking link since no SMS will be sent. We ship the orders to shipping address provided and cannot redirect during or after order delivery.

Can you deliver on a specified date?

At present, we do not have express delivery or specific date delivery option.

Where can I track my order?

Your orders can be tracked here (all you need is your order ID and email).

 

Cash on delivery

Is COD option available?

Yes, we service over 2500 pin codes, please check if your pin code is serviced before choosing CoD option. You check on any product page to find CoD availability for your pin code. .

How does CoD work?

Check if your PIN code is eligible for CoD and if yes, choose Cash on Delivery on the 'payment' page. We will process the order only after verification by email or SMS. Only two attempts will be made to verify the order. Orders with an incomplete address at checkout will be automatically cancelled. .

Are there any additional charges for CoD?

There is a nominal ₹50 charged additionally for all CoD orders. .

Are there any order value limits?

Your total invoice value should not be lower than ₹300 or exceed ₹4999 to avail CoD. .

What is the processing time for CoD orders?

Processing time for CoD orders varies between 2-4 workings days after verification. .

How do the delivery and payment work?

We use reputed service providers for our CoD orders. You will receive a tracking number to monitor your shipment. Only CASH payment can be accepted at the time of delivery. The box can be opened only after payment is made to the delivery person. Rejection of order will lead to future disqualification of CoD privilege. .


 

Pre-orders

What is Pre-order?

Pre-order means advance order where you will book the product but it will be dispatched only after two-three weeks from the closing of pre-order period (typically 4-6 weeks from the date of order).

Why should I Pre-order?

You can save a minimum of 20% (up to 30%) on pre-ordered items.

Will I make payment for the pre-order on the date of order?

Yes, which is why we offer you the discount.

How will I know when I will receive my order?

The date of tentative shipment is available at the time of pre-order. Also, we will send a tracking number as soon as we dispatch your order.

Is there COD facility for pre-order

No, pre-order is available only with prepayment. All pre-orders with COD payment option will be cancelled.

 

Returns

What if I do not like the product I ordered?

We cannot accept return for such a reason, we suggest that you select the products after careful evaluation at your end. All products sold on our website are of personal nature and we do not accept return or exchange.

What if I receive a damaged parcel?

If you receive a damaged package from the courier delivery, please do not accept the parcel. We will replace with a new set of products as soon as we confirm with the courier company at no additional cost to you.

What if the product inside is damaged?

We take utmost care in packing the product. We do a layered packing to ensure your chosen product reaches you intact. If you still find an issue with the product delivered after you opened it; please inform us within 24 hours from the time of receipt. We will give a replacement or a solution based on the issue faced by you. You can write to at sales@pinkhippostore.com.

 

Cancellation

Can I cancel my order?

You can cancel your order until we ship the product. No cancellation request will be accepted after shipment. If you cancel before shipping, we will refund the full amount back to you.

 

Products

How do I find the product sizes?

The product dimensions are clearly mentioned under each product description. We try to make sure that you are given a clear idea on the size of the product by adding actual pictures of people using it. Check our sizing guide.

What material is used in the products?

Each product description clearly mentions the material used. We strive to source quality products that commensurate with the price.

Will I get the same product that I see in the photograph?

You should get what you see and we add notes to product description in case of any possible to change to bead or stone colors. We take utmost care to show the actual product appearance, still the photo quality may vary depending on your device screen and lighting.

Can I get my order gift wrapped?

You can choose to gift your order to your loved ones. Just ensure that your shipping address accordingly reflects that same. You can add gift wrapping (you will find it under /collections/other).

 

Care advice

How to care for fashion jewellery and accessories?

We send a care card with every product that will be handy to keep your purchase new always. You can also watch the video here to keep your favourites fresh and young.

 

Privacy and data safety

Is it safe to share my email ID and address data with you?

You are really valuable to us; we will not do anything that will make us lose your trust. Any detail that you share with us is not only secured, we promise not to share with anyone else.

 

Rewards

Do you have a rewards club?

Yes, sign-up and enjoy the Hippo Club benefits today. Click on the 'Hippo Rewards' tab at the left of the screen to know more. Unlimited goodness is awaiting you!

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